At ABC Necklace, we go the extra mile in providing the best shopping experience to our customers. We would be happy if you are satisfied completely with your orders. But in case you received a mistaken shipment, damaged jewelry or one with error, you will be able to return it or exchange it under the following conditions.
1. Items received within 60 days from the delivered date.
2. Remove the original packaging when you return your item. We do our best to decrease your shipping charges.
3. Return shipping fee is paid by buyer.
4. Although we make every effort to ensure that you receive the item(s) ordered, please let us know if this is not the case. We offer a free returns process in the event that:
a. The item(s) is not what was ordered.
b. The item(s) is flawed
5. The following information is required to report a problem:
*The item’s SKU number
*Photograph of Defective Part
The customer will bear the cost of sending the order back to us which include the courier and handling charges.
If you wish to exchange damaged item, you will be able to do that only for other items within the same category (e.g, a gold for a gold, a silver for a silver and not a gold for a diamond), and the items should be of the same value with the one you want to return.
Orders cannot be exchanged more than once.
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to Customer Service so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.
Please Note: We can’t accept exchanges or cancellations after your order has been shipped.
For further information you can contact Our Customer Services on:
Customers are able to return new, unopened items sold by ABC Necklace within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.
ABC Necklace has the right to amend this policy at any time. Changes made are publicized in our website.